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Lonhala Magnair

How Consumers Choose a Hospice Provider

Despite the availability of endorsed quality measures and widespread use of hospice, hospice quality data are rarely available to consumers.

Moreover, little is known about how consumers prioritize extant measures.

This study drew on focus group and survey data collected in five metropolitan areas. Participants placed top priority on measures related to pain and symptom management.

Relative to consumers with hospice experience, consumers without previous experience tended to place less value on spiritual support for patients and caregivers, emotional support for caregivers, and after-hours availability.

The National Quality Forum-approved measures resonate well with consumers. Consumers also appear to be ready for access to data on the quality of hospice providers.

For details, see Smith et al. (2014, March). What consumers want to know about quality when choosing a hospice provider. The American Journal of Hospice and Quality Care. [Epub ahead of print]

 

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