Toolkit Helps Health Care Organizations and Providers Communicate with Patients and Families When Harm Occurs
A new online toolkit from the Agency for Healthcare Research and Quality (AHRQ) is designed to help hospital and health system leaders and clinicians communicate accurately and openly with patients and their families when something goes wrong with their care.
The toolkit will help expand use of an AHRQ-developed communication and resolution process called Communication and Optimal Resolution, or CANDOR, which gives hospitals and health systems the tools to respond immediately when a patient is harmed and to promote candid, empathetic communication and timely resolution for patients and caregivers.
The toolkit, which includes facilitator notes, slides, and online videos, enables health care organizations to make care safer by implementing the CANDOR process to encourage proactive, open communication with patients and their families when harm occurs. Get toolkit.
AHRQ Tool Helps Improve Pressure Ulcer Healing in Nursing Homes with Electronic Medical Records
A new online resource, AHRQ’s Safety Program for Nursing Homes: On-Time Pressure Ulcer Healing, will help nursing homes use electronic medical records to effectively monitor and manage residents’ pressure ulcers.
The program uses the On-Time Pressure Ulcer Assessment system to provide a set of structured, standardized data elements for comprehensive documentation of pressure ulcer characteristics as well as treatments and interventions.
The assessment tool guides clinicians in systematically assessing residents with pressure ulcers and thus helps less-experienced clinicians assess and care for these residents. The tool also serves experienced clinicians in their pressure ulcer management practice. Get toolkit.